1.5
  • Phone waiting time2 votes
  • Customer agents1 votes
  • Benefits1 votes
  • Customer service16 votes
  • Being mislead10 votes
  • Nonpayment of claims6 votes
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  • Mar 23
  • Health Insurance
  • Phoenix, Arizona
  • Insurance Coverage
  • 20
  • REVIEW RATING 4/5

Plans don't completely explain. Company never gave orientation of what each plan is. Bobs of anthem is a crock. Another obamacare. I might as well get private ins. But not bcbs. What a bunch of ***. Service. Is also poor. I'm almost out of the regular med I take for epilepsy. When Im out there no other money to buy it. And insurance is not covering it. So I'll have to pay full price. If I end up... Read more

Was this review helpful? 0 0

They are very misleading on coverages you better state everything you want in a policy because you want get a pamper of your coverage nor will they agree they are wrong and you want a copy of your convo you have to pay for that on top of there sorry insurance they stick you with. Add comment

  • Mar 21
  • Health Insurance
  • Fort Worth, Texas
  • Insurance Claim
  • 19
  • REVIEW RATING 4/5

I have BCBS of Texas now,I had BCBS of Virginia in 2007,I have Transvaginal Mesh inbeded inside my colon,other mesh material inside my rectume and ***,medical records are missing from the surgery center in Plano Texas ,I Desperately need surgery to remove it,my dr needs information in my insurance claims records. I have been trying to get the 2007 claims records for 3-4 months,I have 3 devices at... Read more

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  • Mar 20
  • Health Insurance
  • New York, New York
  • Health Insurance
  • 11
  • REVIEW RATING 3/5

Horizon Bc is THE worst insurance company to deal with when speaking to their customer service reps. All of them are oversea reps from the phillipines and have no clue what they are talking about. They read from a script and are constantly putting you on long hold times. Instead of BC hiring within the US, they'd rather hire overseas and pay those reps $2 an hour to save money. This is a... Read more

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  • Mar 15
  • Health Insurance
  • Dallas, Texas
  • Insurance
  • 46
  • REVIEW RATING 4/5

You think Molina Healthcare is bad.Lucky for you that you did not chose Blue Cross Blue Shield of Texas.The entire healthcare.gov is a scam to get money for the IRS.Instead of receiving your IRS Refund back in a timely manner everyone that I know instead is receiving an Audit from the IRS.Seems like everyone that got health insurance thru the healthcare.gov owes IRS because of getting the... Read more

Was this review helpful? 1 0

  • Mar 09
  • Health Insurance
  • El Dorado Hills, California
  • Phone Support
  • 58
  • REVIEW RATING 4/5

Everyone at Blue Shield Customer Service is in India and cannot speak, or cannot understand English. All the Customer Service reps will do (rather than solve your problems) is read to you from a script manual. I am an MD and had a contract with them for over two years. I finally had to terminate it for lack of phone support. Truly, these people have 'zero' interest in Customer Service and are... Read more

Was this review helpful? 2 1

  • Mar 08
  • Health Insurance
  • Oneonta, New York
  • Insulin Prescription Coverage
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

My daughter works for a company that recently changed their health coverage and now she has to use Catamaran prescription drug plan. She has been a diabetic since she was 9 years old. She contacted Catamaran and asked if she could use Wal-Mart to get her insulin. A representative informed her she could. She went to pick up her medication and was told it would cost $2000. So she did not pick it... Read more

Was this review helpful? 1 0

  • Mar 06
  • Health Insurance
  • Cary, North Carolina
  • Health Insurance
  • 57
  • REVIEW RATING 4/5

I had a policy for my son through BCBS for several years. Every year the policy payment increased. Eventually it ballooned to a ridiculous price. I called to discuss why. It turns out its an old policy therefore the price increase. OK, that's fine, they even helped me pick a new policy that has basically the same coverage for a cheaper price. I then proceed to go online and fill out the request.... Read more

Was this review helpful? 1 0

  • Mar 05
  • Health Insurance
  • Chesapeake, Virginia
  • Health Insurance
  • 39
  • REVIEW RATING 3/5

We have insurance with anthem bc/bs and yesterday was given the option of weight loss surgery or they will raise our rates 200 more a month. Really, and who are you to tell me how to live my life. I have no health issues caused by my weight. I'm sure the person on the other side of the phone isn't the picture of barbie that they think I should be. I'm hurt, angry, appalled and horrified by... Read more

Was this review helpful? 1 0

  • Mar 02
  • Health Insurance
  • Atlanta, Georgia
  • Emergency Service Coverage
  • 1
  • 1
  • 114
  • REVIEW RATING 4/5

I have a $500 copay for emergency room. Clearly stated in my benefits. I recently had an adverse reaction to over the counter cough syrup and cold medicine. We drove to the emergency room at 2:00 am at 70 mph. I had a red rash all over my upper body. I was admitted and my BP was 200/150 !!! EXTREMELY HIGH FOR MY AVERAGE. They immediately gave me an EKG in case of a heart attach and did blood... Read more

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